Privacy Policy

Adeebabd.com – Official Policies

Welcome to Adeebabd.com. Below you will find all our important policies in a simple Click on any section to expand and read the details. 

At Adeebabd.com, we are committed to providing a transparent, secure, and reliable shopping experience. Please review our policies carefully before placing an order.

1. Privacy Policy

• Your privacy is important to us. Customer data (such as name, address, phone, email) is collected only for order fulfilment and support purposes.
• Payment information is processed securely via trusted gateways. We do not store sensitive card/bank details.
• We never sell or share your personal data with third parties, except as required by law or for delivery purposes.

This privacy policy sets out how our website uses and protects any information that you give us when you use this website.

2. Information We Collect

We may collect the following information:

• Your name and contact information
• Demographic information
• Other information relevant to customer surveys and/or offers

3. How We Use the Information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping
• Improving our products and services
• Sending promotional emails about new products, special offers, or other information which we think you may find interesting
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or massaging services as well. we also contact by WhatsApp's. We may use the information to customize the website according to your interests.

4. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

5. Cookies

A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

6. Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

7. Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
• We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
• You may request details of personal information which we hold about you. If you would like a copy of the information held on you, please write to [Your Company Name, Address, City, State, Zip Code] or email [email protected]
• If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

8. Payment Policy

• We accept Cash on Delivery (COD), bank transfers, and secure online payments (where available).
• For COD, customers must ensure availability at the delivery address. Unclaimed or refused COD orders may result in account restrictions.
• Full payment is required before shipment for prepaid orders.

9. Shipping & Delivery Policy

• Orders are typically processed within 1–2 business days.
• Domestic delivery: 2–5 business days (longer for oversized or bulk items).
• International delivery: Varies by courier/customs clearance (usually 15–30 days).
• Tracking details are shared once the order is shipped.
• Delivery times may be affected by customs inspections, courier delays, or unforeseen events.

10. Cancellation Policy

• Orders may be cancelled before shipment without penalty.
• Once dispatched, cancellations are no longer possible.
• COD orders may be cancelled before dispatch by contacting customer service.

11. Refund & Return Policy

• Refunds/replacements are available if:
• Your order is not delivered within the guaranteed timeframe.
• Items arrive damaged, defective, or incorrect.
• Refunds are processed to the original payment method within 7–10 business days of approval.
• Items must be unused and returned in original packaging (if return is required).
• Perishable/consumable goods cannot be returned unless damaged during delivery.
• Customers are encouraged to record a video when unboxing as proof in case of damage claims.

12. Delivery Guarantee & Compensation

We work with trusted shipping partners to deliver safely and on time. If your order misses the “latest delivery date” shown at checkout:

• ৳40 credit for Standard Shipping
• ৳50 credit for Store Pickup

Credit will be applied to your Adeeba account within 72 hours and can be used on your next order.

When Late Delivery Compensation Does Not Apply

• Severe weather, natural disasters, or force majeure events.
• Incorrect or incomplete address details.
• Courier attempted delivery but recipient unavailable.
• Delay due to unpaid taxes, duties, or clearance fees.
• Orders refunded in full, rescheduled by customer, or linked to suspended accounts.
• Packages marked as “Pending Pickup” but not collected.
• Regulatory/customs delays or law changes.

13. No Delivery Compensation Policy

Refunds or replacements will not be issued in cases where:

1. Delivery is affected by natural disasters or extreme weather.
2. Courier-related issues (e.g., strikes, equipment failure).
3. Customer provides incorrect/incomplete address.
4. Recipient is unavailable or refuses delivery.
5. Status shows “Pending Pickup”.
6. Customer reschedules delivery.
7. Order already refunded or reshipped.
8. Package is confirmed as delivered.
9. Fraud, misuse, or policy violations occur.
10. Delivery is affected by customs/regulatory changes.
11. Force majeure (pandemics, government restrictions, etc.).
12. Taxes/duties were unpaid or paid late.
13. Applies to COD orders (customers may cancel instead, per delivery guarantee).

14. No Tracking Updates Compensation Policy

If tracking shows no updates and the package is not delivered within the set timeframe, you may request a refund or free reshipment.

Eligibility Periods

• Domestic shipments: 15 days without updates.
• International air shipments: 15 days without updates.
• COD international shipments (air): 15 days without updates (COD may naturally show fewer updates; customers may also cancel).

If the original package arrives after refund/reshipment, you may keep it free of charge.

Exceptions

No compensation will apply if tracking delays are due to:

• Natural disasters, political unrest, or force majeure events.
• Courier disruptions (e.g., strikes, technical failures).
• Wrong/incomplete customer address.
• Refused/uncollected deliveries.
• Orders already refunded, reshipped, or marked delivered.
• Customs regulation changes or unpaid taxes.
• Fraudulent or abusive claims.

15. Terms & Conditions

• By ordering from Adeebabd.com, you agree to these policies.
• Product descriptions/images are provided for reference; minor variations may occur.
• Adeebabd.com may cancel/refuse suspicious or fraudulent orders.
• We reserve the right to update or interpret these policies at any time.

 16. Disclaimer

• We are not liable for delays beyond our control (courier issues, customs, natural disasters, strikes, etc.).
• Health/nutritional product information is for general knowledge only and not medical advice.
• All credits/refunds are issued at Adeebabd.com’s sole discretion.

Note: This privacy policy is subject to change without notice.